Youth Justice Case Manager - North West Metro | Melbourne - Western Metro

Job Description

• Support young people in the community through skilled and thoughtful case management, backed by a strong team
• Make grounded decisions that balance care, clear boundaries and sound judgement.
• Ongoing and fixed term full-time roles earning $74,903 to $91,971 per year, plus super.

What you will do

As youth justice case manager, you will supervise young people on court orders and help guide them through complex moments in their lives.

While you will work directly with young people at times, much of your impact will come from the assessment, planning and administrative tasks that shape court and care decisions.

You will:

• supervise young people on statutory orders using sound judgement and clear professional boundaries
• deliver evidence-based case management that focuses on realistic, meaningful progress
• prepare clear and accurate court reports, plans and recommendations
• work closely with families, courts and services to support accountability and rehabilitation
• manage competing priorities in a role where adaptability matters more than perfection.

‘We're working sometimes with the most vulnerable young people in Victoria. A small shift or a small achievement in their life might seem like a small thing, but it's a very big thing in their life.' – Paul, Youth Justice Case Manager.

This work is demanding and emotionally complex. If one task is done, there will always be something new to do. You will see progress in the young people you case manage, but change is often gradual rather than dramatic. However, watching the accumulation of small shifts that build over time will inspire you to continue your vital work.

You will not be doing this alone. You will work in a team where support is built into the job. Regular supervision and debriefing will help you manage risk, process difficult work and make confident decisions under pressure.

These positions are based in Sunshine, and you will work flexibly across different locations within the North West Metro Area to support young people and their families.

Successful applicants will be provided with all necessary training to support performance of the role.

About you

If you can use organisation and communication skills to guide real change in young people, this role is for you.

You should hold, or be working towards, a relevant qualification in social work, youth work, psychology, human services, criminology or criminal justice. You will also need a full driver's licence and maintain a current Working with Children Check.

You should also have:

• the ability to apply case management principles with young people who have complex needs
• strong written and verbal communication skills for report writing and interacting with stakeholders
• the capacity to stay calm, regulate yourself and keep working after difficult conversations
• an openness to supervision and feedback in a role where learning never stops.

To learn even more about what we look for in new youth justice case managers, please read the position description.

Online Info Session

Interested in learning more about this position? Join our online information session, facilitated by Recruitment Services, Department of Justice and Community Safety. You'll gain a better understanding of this role and Youth Justice.

Please CLICK HERE to register for the session.

When: Wednesday 11 March 2026 at 4.30 pm
Where: Microsoft Teams

What to expect in our application process.

Stage 1: Application screening – we will carefully review your application documents on a rolling basis. You can expect timely communication from us regarding the status of your application.

Stage 2: Phone Screen (15 minutes) – this conversation with our recruiting lead will help us understand your background, motivations and initial fit with youth justice. This is also the time for you to ask any initial questions to get to know more about the role.

Stage 3: Assessment centre - This will involve a case study and panel interview in person – 90 minutes. Here you will be invited to also complete Security Checks which include a National Coordinated Criminal History Check (NCCHC) and an Australian Entitlement to Work Check via Fit2work.

Stage 4: Application mandatory checks – Should you progress past the assessment centre, you will be required to provide two referee details and are required to provide a copy of your current Employee Working with Children Check card.

Stage 5: Offer - If you have successfully made it here, expect to hear about an offer from Recruitment and the next steps for bringing you on board.

Further information on the application process can be found on the information sheet attached.

If you have any further questions, feel free to email Youth Justice Community Recruitment at yjcommunityrecruitment@justice.vic.gov.au

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy at https://www.justice.vic.gov.au/careers/aboriginal-torres-strait-islander-employment.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity and culture must be recognised and respected, their voices heard and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.